The problem will finally be rectified next month, although Blind Citizens Australia raised it about three years ago
It seems like an obvious thing for a national disability program: don’t send letters to blind Australians in a format they cannot read.
But since the national disability insurance scheme began its rollout, blind and vision impaired participants have received vital correspondence – such as their support plans – in the form of regular letters, or as PDFs that do not accomodate a screen reader.
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